Customer Support Specialist

Your responsibilities include:

• Keeping our worldwide customers happy by finding solutions to their issues and answers to their questions;
• Collaborating closely with various teams within Scoro to ensure prompt and accurate resolution of customer requests;
• Gaining a deep understanding of our customer’s business challenges, identifying workflow gaps, and suggesting ways to maximize the value of Scoro for them;
• Guiding and educating the users of Scoro in a friendly, patient, and enthusiastic manner via different support channels: email, phone, chat;
• Collecting and analyzing customer feedback to drive continuous improvement of our processes and enhance the overall Scoro experience.

We offer:

• 4-Day Work Week – enjoy a full salary without compressed hours;
• Stock Options Package – every team member shares in Scoro’s growth;
• 3 Paid Medical Days – extra days to prioritize your health;
• Well-Being Perks – health insurance and paid mental health services;
• Continuous Learning – trainings, an individual budget for books and courses, plus unlimited access to Udemy’s learning platform;
• Hybrid Work Flexibility – work from our cozy offices in Tallinn or Riga, or anywhere you prefer- no strict office policies here;
• Community and Activities – take part in on-site and hybrid events, employee-led initiative groups, and sports activities that bring the team closer together;
• Global Gatherings – annual company-wide events in Tallinn, bringing the entire Scoro team together;
• Unique Company Culture – experience an international team culture built on trust, common sense, and laughter. See the vibe on our Instagram and Scoro’s Blog;
• Salary based on the experience 1600 – 1800 euros/gross and a bonus depending on individual and team performance.

You might be our newest Scorer if you have:

• 2+ years experience in technical Customer Support roles or relevant work experience in customer-facing technical roles;
• Excellent command of written and spoken English;
• An analytical problem-solving mindset to understand complicated customers’ cases and find the best solution;
• Understanding of Customer Support business processes, policies, and procedures;
• Willingness and ability to learn constantly, understand technical details and commitment to staying updated on new trends and best practices;
• Skills at setting priorities and working to target timelines and metrics while working independently;
• Flexibility to work in rotating shifts and during public holidays.

You get extra points for:

• SaaS industry knowledge/experience working with SaaS work management solutions;
• Experience with ZenDesk.

Please do not see everything in this job ad as a “must have” but rather as a guiding list of what we’re looking for. We know that no candidate will be the perfect match for all we’ve mentioned in this posting, so don’t be afraid to apply if you feel you’re close to the brief but not “spot on”.

At Scoro, we’re an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.